Delcorp Group ABN 43 287 991 652 and its associated companies (“we”, “our” or us”) recognise the trust you are placing in us through your dealings with us. We do everything we can to maintain that trust and protect information about you. Under law, your rights to privacy are also protected. Privacy laws place strict requirements on us to treat certain information collected as confidential, to store your information securely and to allow you easy access to check and correct your information.
WHEN DO WE COLLECT INFORMATION ABOUT YOU?
At times, we are required to collect personal information in the normal course of providing services for our customers and include:
· Accepting customer orders
· Processing online purchases and payments
· Registering an online account
· Maintaining client books
· Customer Service lines (including social media channels such as Facebook and Instagram)
· Processing credit card payments
· Providing tailoring instructions
· Accepting gift voucher payments
· Recording customer accident details
· Processing refunds
· Maintaining detailed information on our websites
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you will need to adjust the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
When you click on links on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
WHAT INFORMATION DO WE COLLECT?
We may collect the following information from you:
· your name and contact details, such as your physical address, email address and phone number;
· your purchase history;
· your company name (if applicable);
· the name of the domain from which you access the internet;
· the date and time you access our sites;
· the internet address of the website from which you linked directly to our sites;
· other information you may supply to us; and
WHY DO WE COLLECT THIS INFORMATION?
We use the information to provide value-added services and marketing and remarketing through our website or other social media channels.
DO WE SHARE PERSONAL INFORMATION WITH THIRD PARTIES?
We may disclose information we hold to our directors, officers, employees and other associated companies within our corporate group for business purposes and marketing or remarketing purposes through our websites or other social media channels.
We may also disclose information to third party service providers or contractors. Sometimes we use third party platforms and services to process sales, store and analyse data and information, provide web support, send marketing messages, deliver products or otherwise deliver information.
These services are hosted and managed by organisations other than ourselves, and some of these services are hosted overseas. We use products and services maintained in Australia.
Your personal information may be stored in a secure and encrypted form overseas (e.g. in data storage and cloud computing facilities operated by us (or by third parties on our behalf)).
We will take reasonable steps to ensure recipients of this information do not breach Australian or New Zealand Privacy laws in relation to the personal information we disclose.
Where applicable information is shared with these third parties, they are obliged to observe the confidential nature of such information and are prohibited from using any or all of this information other than for the purpose for which it was provided. We will also disclose information to a law enforcement agency if we are requested to do so by that agency in relation to suspected unlawful activity.
We will not sell or trade your personal information.
PERSONAL INFORMATION ACCESS
You may review, change or delete personal information related to your use of our websites. To access your information, simply sign into your account and click on your name on the top navigational menu - this will take you to "My Account". If you would like to know what information we hold about you please contact us via the details set out at the bottom of this page.
If you discover that there is an error or information is missing, please update your details online by signing on and visiting “My Account” and editing the relevant details.
If you otherwise wish to access, correct or delete any personal information we hold about you, please email us at firstname.lastname@example.org.
You have the option of using a pseudonym when dealing with us so as not to identify yourself fully to us. Please bear in mind, however, that we will be unable to provide certain services to you unless you disclose your correct identity.
We understand the importance of your personal information and have appropriate procedures in place to safeguard and secure the information we collect to prevent unauthorised access or disclosure, maintain data accuracy and ensure the appropriate use of information. We also take measures in respect of destroying or de-identifying personal information that is no longer needed for any lawful purpose.
We take website and credit card security extremely seriously and always endeavour to provide a secure, safe platform from which to conduct online transactions. We use the industry standard Secure Sockets Layer (SSL) protocol, which encrypts information as it is transmitted over the internet. This encryption scrambles details such as credit card numbers, billing details and delivery addresses so that other computers are unable to decipher the information, ensuring privacy and security. To ensure you are accessing a secure server, look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double-check by looking at the URL. If SSL is active, then the first characters of the URL will read ‘https’ rather than just ‘http.’ It is important for you to protect against unauthorised access to your password and your computer.
Ensure you sign out when you have finished visiting our website especially if you have accessed the websites from a shared computer.
All such enquiries or complaints will be taken seriously and handled with impartiality and discretion.
If you wish to submit a complaint, please provide us with all relevant details such as the date and time of the incident or communication, the circumstances surrounding the event and your concerns about what was said or done. You will also receive an acknowledgment from us within 7 days confirming receipt of your complaint.
Once you have submitted your complaint we will assess it to determine whether or not you have complained about a privacy issue which is covered by the relevant privacy laws. If you have complained about something which is not appropriately dealt with under privacy law, we will write to you and explain why our Privacy Manager is unable to address your complaint. If you have complained about something which the relevant privacy laws cover, we will thoroughly investigate all aspects of your complaint including ascertaining the relevant facts and what your expectations are for any resolution. During our investigation we may need to seek further information from you as to the nature of or factual circumstances surrounding your complaint. We will endeavour to respond to you at all times promptly and to offer a practical solution which is consistent with our legal obligations.